Improving Customer Relationships
Cashflow Insights works with banks to improve their management of commercial customer relationships. The result is faster growth and increased profitability for you through greater customer knowledge and loyalty.
Customer Loyalty
Delivered Performance
| The value of better commercial customer management is high:
Your ROA increases by up to 10 Basis Points (BP) for each percentage point decrease in customer attrition New customers are worth up to 25% more because of a more effective referral program Your credit monitoring system warns of developing problems six to nine months earlier, reducing credit provision expense by 10 to 20 percent Capital requirements are reduced by up to 10%
|
Learn more about delivering loyalty creating experiences if your:
Overall commercial customer attrition exceeds 2% Customer attrition varies more than one or two percentage points between Relationship Managers or lending groups Learn more about building a more effective credit early warning system if: You are surprised when you learn of a customer’s weak financial performance Many customers draw their line of credit down shortly before they have payment difficulties
|
